Frequently Asked Questions
What is Zinnia TV?
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Zinnia TV is a library of artfully crafted, gently paced videos designed to meet the needs of people living with mid- to late-stage dementia.

What does the name mean?
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Zinnia TV is named after the zinnia flower, which symbolizes endurance because it blooms from mid-summer all the way until frost and can withstand the most hostile conditions. Zinnias also represent enduring friendship, goodness and remembrance. By creating Zinnia TV, we intend to help people flourish beyond their diagnosis.

Who is Zinnia TV for?
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Zinnia TV videos are for anyone who enjoys a gently paced video experience that is plot and dialogue free.

How do I access Zinnia TV?
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Zinnia TV is accessible by going to "zinniatv.com" on the web browser of any computer, tablet or smart phone.

Why are most of the videos 10-minutes long?
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Zinnia TV is optimized to be engaging for people with mid- to late-stage Alzheimer’s disease and other dementias who live very much in the moment. We want to make that moment as interesting as possible and one way we do that is by offering a sequence of short, engaging videos with a variety of interesting topics.

How do I optimize the Zinnia TV experience for a person living with dementia?
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  1. Make sure the person watching is close enough to see the images. Because of the visual changes that typically accompany dementia, this might be much closer than you expect.
  2. Eliminate visual and audio clutter. It is very hard for a person with dementia to focus on Zinnia TV if there are competing sounds and movements nearby.
  3. Try muting the Zinnia TV audio to allow the videos to play silently or play music beloved by the person watching.
  4. Watch Zinnia TV with the person living with dementia. People enjoy the experience more if you are with them to interact, reminisce, and sooth. We don’t believe anyone should ever be parked in front of a TV for hours on end, regardless of what’s on the screen.
  5. Let us know if there are videos you would love to see us create!!
Can I watch Zinnia TV on my television?
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Yes! Check out our How to Watch page for video tutorials. We recommend these options for watching Zinnia TV on a television:

  1. We recommend using the web browser on the Amazon Firestick as an easy-to-use, low-cost option.
  2. If you do not have an internet-connected TV we suggest connecting your internet capable device to the television with an HDMI cable, which allows the videos to be displayed on the television though control of the application remains on your internet capable device.
  3. If you have an Apple device and a TV that supports AirPlay, you can stream video or mirror your device's screen on the TV. Click here for AirPlay instructions.
  4. If you have an Apple TV, you can stream video or mirror your device's screen on the TV. Click here for AirPlay instructions.
I paid for a subscription. How does it work?
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Monthly subscribers will be automatically billed each month. You can cancel at any time. Annual subscriptions will renew a year after they were initiated, and you will be notified before the next year’s fee is charged to you.

How do I cancel my subscription?
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At the top right of the screen, click the Profile button, then select the Membership section. You will see a Cancel button there.

How do I use my promo code?
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First, check to see whether your Promo Code is for a monthly or an annual plan. Then, after you sign up or upgrade to that plan, you will see a "Have a promo code?" link on the payment screen.

How do I get help with using the website?
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We want to make sure you have the best viewing experience possible. If you have any difficulty using our website, please email support@zinniatv.com.

There’s a video topic I’d love to see.  How can I suggest ideas for new videos?
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We do our best to create content that resonates with the interests of our viewers, and we love to receive new requests.  Please note that while we try our best to respond, we may be unable to accommodate all requests.  Please email support@zinniatv.com.

Contact Us

If you have any questions or would like to sign up for a Community plan, please let us know how to contact you. Our FAQ page may also answer your question.

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